Privacy Policy

Effective Date: 11th August 2026
Last Updated: 11th August 2026

Merces Global Solutions (“Merces Global Solutions”, “Merces”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit Mercesglobal.com (the “Website”), communicate with us, request our services, or otherwise interact with us.

By using our Website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

  1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Information You Provide Directly

When you contact us, request information, submit an enquiry, or engage with our services, we may collect:

  • Full name
  • Job title and professional designation
  • Company name
  • Business email address
  • Telephone or mobile number
  • Country and business location
  • Information included in your enquiry or communication
  • Information relating to your business requirements
  • Other information you voluntarily provide to us

Information Collected Automatically

When you visit our Website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Website pages visited
  • Date and time of visits
  • Referring website
  • General Website usage information

This information may be collected through cookies, analytics tools, server logs, and similar technologies.

  1. How We Use Your Information

We may use personal information for legitimate business purposes, including to:

  • Respond to enquiries and requests
  • Provide information about our services
  • Prepare proposals and business communications
  • Communicate with prospective and existing clients
  • Deliver and manage our services
  • Manage business relationships
  • Improve our Website, services, and user experience
  • Understand Website usage and visitor preferences
  • Conduct business development and marketing activities
  • Send relevant business communications where permitted by applicable law
  • Maintain security and prevent fraud or misuse
  • Comply with applicable legal, regulatory, and contractual requirements

We will use personal information only for appropriate and legitimate purposes and will seek to limit collection and use to information reasonably necessary for those purposes.

  1. Business Communications and Marketing

Where permitted by applicable law, we may use your business contact information to communicate with you regarding:

  • Our services
  • Procurement and supply chain insights
  • Events and webinars
  • Industry reports and publications
  • Company announcements
  • Other relevant business information

You may opt out of marketing communications at any time by using the unsubscribe mechanism included in the communication or by contacting us using the details provided below.

  1. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve functionality, understand Website usage, and support analytics and marketing activities.

Cookies may be used to:

  • Enable essential Website functionality
  • Remember preferences
  • Understand Website traffic and usage
  • Improve Website performance
  • Measure the effectiveness of marketing activities

Where required by applicable law, we will obtain appropriate consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect Website functionality.

  1. Analytics

We may use third-party analytics services to understand how visitors interact with our Website.

These services may collect information such as Website usage data, device information, approximate location, and browsing behaviour.

Analytics information is used primarily to understand Website performance, improve our content and services, and enhance the user experience.

  1. Sharing of Personal Information

We do not sell personal information to third parties.

We may share personal information where reasonably necessary with:

  • Our employees and authorized personnel
  • Professional advisors and consultants
  • Technology and Website service providers
  • Hosting, analytics, CRM, email, and communication providers
  • Business partners involved in delivering requested services
  • Legal, regulatory, governmental, or law-enforcement authorities where required
  • Third parties where you have provided appropriate authorization or where disclosure is otherwise permitted by applicable law

Third-party service providers may process information on our behalf and are expected to maintain appropriate confidentiality and security safeguards.

  1. International Data Transfers

Because Merces Global Solutions may operate across multiple countries and work with international clients and service providers, personal information may be processed or stored in countries other than the country in which it was originally collected.

Where applicable, we will take reasonable steps to ensure that international transfers and processing of personal information are conducted in accordance with applicable privacy and data protection requirements.

  1. Data Security

We take reasonable technical, organizational, and administrative measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure. Accordingly, while we take appropriate measures to protect information, we cannot guarantee absolute security.

  1. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Provide services
  • Maintain business relationships
  • Meet contractual obligations
  • Maintain appropriate business records
  • Resolve disputes
  • Comply with legal and regulatory requirements

The applicable retention period may vary depending on the nature of the information and the purpose for which it is processed.

  1. Third-Party Websites and Services

Our Website may contain links to third-party websites, platforms, or services.

These third-party websites operate independently from Merces Global Solutions and may have their own privacy policies and terms of use.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

  1. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights relating to your personal information, which may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information where legally applicable
  • Request restriction of certain processing
  • Object to certain processing
  • Withdraw consent where processing is based on consent
  • Request information about how your personal information is processed
  • Opt out of marketing communications

Requests will be considered in accordance with applicable laws and regulatory requirements.

To exercise applicable rights, please contact us using the details provided in the Contact Us section.

  1. Children’s Privacy

Our Website and services are intended primarily for businesses and professional users.

We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

We encourage visitors to review this Privacy Policy periodically.

  1. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us:

Merces Global Solutions

Website: Mercesglobal.com

Email:

Address:

Phone: 9833075545

  1. Governing Law

This Privacy Policy shall be interpreted and applied in accordance with the applicable privacy and data protection laws governing Merces Global Solutions and its activities.

Where applicable, specific privacy rights and obligations may vary depending on the jurisdiction in which an individual is located or in which personal information is processed.